Lexus one app

ONE PAYMENT, FIVE TIMES THE LEXUS

NOW AVAILABLE: LEXUS ONE

With the new Lexus One monthly subscription you can enjoy up to five different Lexus hybrids a year. There’s no down payment, no long commitment, but everything else is included.

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    Lexus ONE app

    LEXUS ONE

    LEXUS ONE AT A GLANCE:

    Drive up to five Lexus hybrids a year
    Lexus concierge delivery to your doorstep
    Simple 6-month contract, no down payments, no hidden extras
    24,000 km / year free mileage
    All-inclusive monthly subscription includes maintenance, insurance, roadside assistance and all-weather tyres
    You can exchange your Lexus after 1 month

FREQUENTLY ASKED QUESTIONS

  • 1. What is Lexus One?

    Lexus One is an all-inclusive, monthly subscription with which you can change your Lexus up to four times a year! Simply complete the sign up steps in the Lexus One app and request your Lexus hybrid to be delivered within a week. As soon as wish to go for another Lexus you can simply request a new delivery in the Lexus One app. You decide when and where. If you discover Lexus One isn’t for you, you can cancel within the first month.

  • 2. What does my commitment look like?

    With your first car request, you make an initial commitment of 6 months including a 30 days trial period. After that your subscription will renew on a month-to-month basis with a 7 days cancellation notice period.

  • 3. How do the swaps work?

    There is a mandatory 1 month period for each car you receive. Once you are through the mandatory period, you can request your swap whenever you want. We will deliver the vehicle to your home or office and collect your previous Lexus. Your initial 6 months committment include 2 swap entitlements. At the end of those 6 months, you will receive additional 2 swap entitlements, repeating so at each 6 months. Meaning total 4 times a year!

  • 4. How do I sign up?

    Simply sign up within the Lexus One app and follow the instructions to complete your profile. You’ll need to provide details such as your phone number, email, postal address and date of birth, as well as a selfie and a photo of your credit card and driving licence in the app. Additional information might be required in some cases (expatriate, recently relocated to NL, etc), and then our team will get in touch with you. We will verify your information and approve your profile following internal Lexus guidelines, within one business day in most cases. Then you’ll be all set to choose your first Lexus One car!

  • 5. Who is eligible to sign up for Lexus One?

    You must be at least 25 years of age, reside in The Netherlands, have held a valid driver's licence recognised by the Dutch authorities for at least two years, provide a valid credit card and complete your profile application. Once you've completed the steps in the app, we’ll verify the documents, perform an identity check and a soft credit check via our partner before we activate your profile.

  • 7. How does the billing work?

    With the delivery of your first Lexus One car, an initial deposit of one month’s subscription fee will be charged to your account. Subsequent payments will be charged on a monthly basis, reflecting the previous month's usage. In case of any extra costs such as traffic fine, fuel charge (in case of return of previous car without full tank), etc you will be immediately informed of it, and it will be included to your coming month's bill.

  • 8. What does my subscription include?

    Your subscription includes the use of a Lexus One hybrid, 24,000km annual mileage, comprehensive insurance, maintenance, all season tyres, delivery to your address and a dedicated call centre member for any questions. You can find copies of the insurance card in the glove box of your Lexus. Members of your family/household over 25 years old with valid driving licences, residing at the same address are also allowed to drive.

  • 9. How will I be charged for extra mileage?

    If you exceed your allocated annual mileage of 24,000 km, you will be charged 15 cents / 1 km for the excess. Lexus One mileage balancing will be calculated at the end of 12 months based on your usage history. For example, if you’ve driven five different Lexus models over the year, your mileage with all of these cars will be added up and compared to your annual allocation of 24,000 km. Should you leave Lexus One before the year is up, your usage will be calculated accordingly (e.g. 16,000 km for 8 months). Where applicable, the excess amount will be communicated 7 days prior to the billing date and included to next month's billing.

  • 10. What happens if I get into an accident?

    First, make sure that everyone is safe, get your vehicle off the road and notify the police as necessary. Once the situation is stabilized, you can find Accident Form in the glove compartment. You can also find all relevant contact numbers under the My Lexus section in the app. For any questions and support need, feel free to contact us.

  • 11. Which Lexus models can I choose?

    Currently, the models offered under Lexus One are; CT 200h compact, IS 300h sports sedan, RC 300h sports coupé, ES 300h executive sedan, UX 300h urban crossover and NX 300h crossover. As demand grows, we plan to expand the Lexus One range. As with all Lexus models in the Netherlands, Lexus One cars are powered by the latest Lexus Self-Charging Hybrid technology.

  • 12. What condition are the cars in?

    We are committed to delivering cars that are in excellent condition, are younger than 2 years and with less than 50,000 km on the clock. The majority of Lexus One cars are equipped with mid- to high-end grade packages (incl. automatic transmission, navigation, DAB, Bluetooth, leather seats, electric seat adjustment and the pioneering Lexus Safety System+ including Blind Spot Detection, Dynamic Radar Cruise Control, Pre-Collision System, Lane Departure Alert, Lane Keeping Assist, Automatic High Beam, Road Sign Assist), while options can vary based on model and specific vehicle. Colour selection is not yet an option, but we can always try to meet your wishes.

  • 13. Can I pause my subscription?

    After the initial 6 months commitment, if you experience a change in your situation that doesn’t require access to a car anymore (job assignment, extended holiday, etc) you can return your car, and stay as a verified user in the system. Should you wish to receive another car after the gap, you can do so, as long as the gap is shorter than 3 months (one time in a year). If the gap would be longer, we would need to re-verify your profile before you can request a car.

  • 14. How can I terminate my subscription profile?

    You can pause your subscription without the need of termination. However if you wish to terminate, just request through the Lexus One app within 7 days notice period and we will end of your monthly contract and collect your Lexus from your preferred address. Your last bill will be balanced with your initial deposit, returning you any surplus amount if any.

  • 15. Wouldn’t it be better to lease or rent a car?

    If you need a car for some days only, it is better to rent one. And if you don't appreciate the flexibility of changing the car and monthly contract but would like to drive the same car for a number of years, it is better to go for private lease. Lexus One is between car rental and car lease in terms of price, and gives you an extra choice that didn't exist until recently.

*Prices are subject to change